Capella Bangkok
  • THA
  • Salary
  • Full Time

5 Days Work Week / Annual Vacations / Provident Fund / Health and Life Insurance / Social Security / Uniforms / Duty Meal


Position Overview

Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.

The Role

  1. Inform guests of rules and regulations regarding qualifying rates (e.g., government and special corporate rates and discounts).
  2. In-out and access data in reservation system by entering correct information into proper fields, and asking for travel IATA.
  3. Verify availability of room type, rate, and occupancy before confirming any reservations.
  4. Process requests, changes, and cancellations received by phone, fax, or mail.
  5. Indicate special room reservation types (e.g., complimentary rooms, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
  6. Preparing and process Pro-forma Invoice and Advance Deposits (Credit cards) and apply to appropriate guests accounts on daily basis.
  7. Oversee accuracy of room blocks and reservations.
  8. Perform quality checks for expect arrival.

Talent Profile

  • Diploma in Hospitality Management.
  • Experiences in similar role in a luxury hotel / resort.
  • Excellent interpersonal skills with personable character, a team player and good at cultivating strong guest relations.
  • Very good command in spoken and written English.
  • Great attention to detail and accuracy with the ability to multi task and prioritize.
  • Ability to handle stress and stay calm under pressure.
  • Good conflict resolution skills with decision making and judgemental skills.
  • Flexible regarding the work schedules.
  • Knowledge in Property Management System (e.g. OPERA).
  • Competent computing skills (e.g. Microsoft Office).
Capella Bangkok
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