Capella Bangkok

Position Overview

Greeting and escorting guests to tables in the restaurant, supervising all staff, maintaining a courteous and efficient operation of the dining room to ensure guest satisfaction. To ring items up on cash register.


The Role

1. Supervise all service personnel including counseling and discipline, to maintain service standards.

2. Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.

3. Read, maintain and make daily entries in the logbook to coordinate communication between shifts and management.

4. Maintain proper set-up of dining room and enforce uniform and grooming standards of all service personnel on a daily basis.

5. Conduct daily "roll call meetings" to keep staff informed of current promotions, daily specials, gest comments, daily events and pertinent memos.

6. Receive, record and make any necessary arrangements for reservations and special functions in the restaurant.

7. Completes daily server and cashier reports.

8. Collects method of payment from server or guests and closes checks.

9. Supervises restaurant staff in absence of Restaurant Manager and F&B Manager.

10. In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the hotel.

11. Maintain an open line of communication between guests, management and line employees.


Talent Profile

1. General Certificate of Education / Diploma, preferably in Hospitality or Restaurant Management.

2. Minimum two (2) years of experience in a similar role in luxury resort / hotel.

3. Good command in written and spoken English.

4. Good computer literacy especially Microsoft Office.

5. Working knowledge of restaurant management system (e.g. MICROS POS).

6. Excellent communicator with personable character.

7. A team player and good at cultivating strong guest relations,

8. Acute attention to details.

9. Positive "can do" attitude and flexible approach.

10. Self-motivated and independent.

Capella Bangkok
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